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HELP
= > (OnLineFileHistories)
I
ordered a
file history for delivery on the net...when will I get it?
The file
you requested must first be ordered from the patent office.
This can take from several hours to a few days or longer. If
the file is located in one of the local warehouses that the patent
office maintains, we could have the file posted to the site within a
few hours.
Where
is the file when it is ready?
You will be
sent an e-mail with a link. This link will take you to
the directory on our server where your company file is. If you
click on the link, you will be prompted for a user id and
password. Your user id and password should be included in your
e-mail. It is the same user id and password you use for PTORunner.com.
The user id and password will gain you access to your company's
directory. Under the company directory you will see a list of
names of your fellow workers as well as your own. Click on your
name and you will see the file for your order number as referenced in
the e-mail. Open that file and you will see your file.
I
clicked
on the file but nothing happened
or my computer crashed or locked up.
These are
Adobe PDF documents of your files,
and most are quite large. They "can"
be viewed directly on your web browser, but we do not recommend it
as it takes up too much of your computers resources. We
recommend that you "right-mouse-click" the file and save it
to someplace such as your desktop for viewing/printing offline.
I
was printing one of the
files in Adobe, and it skipped some pages, or blank pages printed out.
If you can
"SEE" the pages, then this is an Adobe issue, but we can
help. As you are about to print, a dialog/menu screen will pop
up. You will need to change the settings to the lowest
resolution that your printer will allow.
Typically
what is happening is as follows. You are sent (by us) a 300 DPI
(dots per inch) PDF file, your computer opens it up and splits each
dot into 4 separate dots to fit with your 1200 DPI printer, and then
tries to re-combine the 4 dots back down to 1 dot -- *phew*,
that is a lot of work. If you tell your printer settings to
treat it as a 300 DPI image, things will go a lot smoother.
Adobe is a great program, but it has limits.
I
know I ordered a file, I received it, printed it, and somehow I lost
the PDF file, if I re-order the file, will I be charged again?
No need to
re-order, just log-on to the system and retrieve the file again.
I
need to allow someone outside of my office to access this file.
Is there an easy way to do this?
Yes.
Call our customer service number (or e-mail us if you prefer) and let
us know that you would like to allow someone to access that
order. We will set-up a temporary user id and password for that
user that will allow them access to that one order.
For further
details, please contact customer
service.
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